What?!!! you say as you read the headline.
I’m serious here. While we may be able to create a great, cool, awesome, fancy, super-learning, flashy, life-changing eLearning module, sometimes…it’s not the right thing to do.
Sometimes you have to sit back with your SME and say “SME…” if that’s their name, “…what we have here is a need for a job aid, or maybe a PDF or a checklist, or something else.”
What sometimes happens in organizations is that a manager comes to you with a valid need for a learning module to change behavior or teach a new process to a large group quickly and you knock their socks off with a great product. Well great, that’s the way it is supposed to work. But, another manager is going to see that and say “hey I want one of those cool things too.” Watch out!
Just because your SME says they need an eLearning module, does not mean that they REALLY need one. They may push back and beg you, but you have to help walk them through the process to decide if spending the hours necessary to build a module will really benefit them beyond the “I want a shiny toy too.” Work with them and offer up quicker alternatives to keep their process moving and possibly solve their issue.
Down the road, if the job aid or checklist is not helping then it’s time to look for an eLearning module solution. It might be a tough conversation. Remember, you’re the expert in what YOU do. They are not likely going to know a lot about what it takes to build a solid eLearning project and there is nothing worse as a designer or developer to spend hours on a project that sits on an LMS for years never getting used!